Customer Service Training and Knowledge Manager

New York, United States · Member Services

Description

As the Training & Knowledge Manager you’ll devise our organizational training and knowledge management strategy, oversee its implementation, and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives. You will work across different contact centers and departments to get employees up to speed in both their specific vertical, and the overall needs of the company.

RESPONSIBILITIES

REQUIREMENTS

Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.

Via is an equal opportunity employer.

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