At Home Customer Service Representative

Lehi, Utah, United States · Member Services

Description

Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a Member Services Representative, you’ll provide consistently outstanding support to Via customers and driver partners through email-based communications - there will be little to no phone communication.

Requirements

Provide an impeccable level of customer service, in the form of e-mail communication, to exceed member and driver partner expectations

Become an expert on Via – develop a nuanced understanding of our service to be able to answer several hundred support inquires on a daily basis

Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner

Proactive about pleasing your customers; obsessed with making sure needs are met

Must live in Utah

You:

Proactive about pleasing your customers; obsessed with making sure needs are met

A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work

Meticulous and vigilant, with a high level of attention to detail

A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation

Have previous work experience in a consumer-facing business

Benefits

Via offers above-market hourly compensation. This position is for Part-time candidates– we are open to flexible schedules. One weekend shift required. This position is an at-home position but will require three weeks of training at our Lehi office.

Via is an equal opportunity employer.

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